Apr 14, 2006
FIRST TIME...

                       

                    

PIGGING OUT @ TRIPLE V-RCBC

 

                   

        ACTING SO WACK VERY EARLY IN THE MORNING!

This is the very first time that we got to hangout...the whole team that is!. We have a new Team Lead (Leng) and new Team Name YMO, which stands for Yours Mine, Ours ...enique noh? hehehe...

We had breakfast at Triple-V. All expense-paid by TL Leng! Big Smile.

Wala lang I'm just happy..atleast now our team is performing, IT REALLY IS OUR TIME TO LEAD!!...Wink. ILOVE YMO!


Posted at 06:51 am by callcentergurl
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Nov 14, 2005
Convergys Rock!!!

 

Watched "Convergys Prepare to Rock" Battle of the Bands last Saturday with my ultimate gimmick partner, Ruz hehe.That was like the second rock event ng company namin for this month. The first one was called "Ghost Call", kasabay ng aming Halloween party held at Hard Rock Cafe which I didnt get to attend dahil sa katamaran hahaha! I was a lil too hesitant to watch the 2nd event as well dahil sa pagod at antok. Pero since twas held Saturday, at walang pasok kinabukasan, tumuloy na rin kami ni Ruz.

We arrived at the RCBC Theater past 5:00pm. The event was supposed to be held from 5:00 til 8:00 in the evening. As usual Filipino time! Hindi pa nag-uumpisa nung dumating kami. Daming tao sa "yosi" area sa labas ng RCBC Theater. Unfamiliar faces wearing Convergys ID. I wonder kung saan-saan site sila galing?

I was so thankful coz the organizers actually allowed Ruz to go with me kahit na strictly for employees lang dapat ito. Nice people huh? =). The event was hosted by Red Sternberg (remember T.G.I.S? hehe) who happens to work at Convergys Alabang

I was hoping to see my Applied Learning Lab trainer (Leif) to perform coz I heard his band participated during the first Battle of the Bands. But I didn't see him. :(

Anyhow, we really enjoyed watching all the five bands who participated. They played really good music!. Nice choice of songs. My favorite part was when the guest Band EPIC sang Greenday's Wake me up when September Ends. Asteeeeg talaga! for someone who just learned that song nung mismong araw din ng event, the vocalist did a pretty good version of it...tapos binabago nya yung lyrics ng...Wake me up when November ends... hehehe..

I only remember the name of the Band who won the contest hahaha. KA-MI will represent our Company in the coming Inter-Contact Centers Battle of the Bands. I am so looking forward to that event. And I so hope na manalo sila coz they're really good!!!

Convergys ROCK!!!


Posted at 08:27 pm by callcentergurl
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Oct 23, 2005
Just an ordinary day...

PC clock : 3:15am. I'm so early...and sleepy too haha! Gawd. I need caffeine kick! Oh well, I have so much time to blog before my shift starts @ 4:30 and blogging will surely keep me awake *addict sa net* haha...I just hope wag pumunta dito sa pantry ang mga visitors hehe kasi istorbo sila sa pagpe-friendster ko heehee

Yeah, we have visitors today. VIP people. Big bosses ng Sprint I think. We were told to wear Business Casual for today. Okay, Im wearing jeans haha..pasaway!

after 11 hours...

-end of shift-

haaaay. Im so tired.


Posted at 08:21 pm by callcentergurl
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Oct 22, 2005
G-Mik

I haven't written any real post in awhile that's just because almost one week ng busted ang pc ko. argh! Sabi nga ni Shobe, ang mga "nakaw na sandali" sa pantry ay kulang haha..Anyways, I had a great weekend!....

Last Saturday, I got a text from Rj reminding us about the Battle of the Bands event sa place nya kung saan guest performer ang aming beloved friends SHAMROCK! hahaha... I SMSed Ruz and asked her if she could pick me up sa office para sabay na lang kami pumunta sa event. She said okay! =)

Fast Forward....

We finally arrived sa venue ng event. Man! was I suprised? Almost everyone was wearing black! I opted to wear blue because my "shining, shimmering, splendid" shoes" (that's how my friends call it) doesnt match my black tee. haha!  I'm so vain.

Everyone on the event has this same aura na pra bang gusto isigaw sa buong mundo, "RAKISTA AKO!!!" ...Music was too loud. We had to shout on top of our lungs para lang marinig ang isa't isa...very typical sa isang rock scene. But hey, the cool thing was, we were actually hanging out with one of my friends' mom (Kuya Emil's Nanay)  hehe...she really didnt mind just how crazy, noisy and weird the people and music were...she was having a good time. =) She was so damn proud of Mike dahil sikat na ang Shamrock ngayon. COOLNESS.

We didnt finished the event.  After mag-perform ng Shamrock we decided to go to Lea's place and hangout. The guys were inviting us to their next gig, sa Soundstage ulit!!! We refused to go kasi hindi na kaya ng powers namin.

Twas supposed to be bonding time for us sa bahay ni Lea but I was too sleepy and exhausted. Nakatulog ako Zzz. (Sorry Girls). They woke me up around midnite coz Ruzelle's friend picked us up para kamain sa labas. Gawd. Ive been pigging out the whole day.

Haaaay sobrang nakakapagod ang araw na 'to BUT I so enjoyed it. =p


Posted at 08:23 pm by callcentergurl
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Oct 13, 2005
$10 bucks for Perfect 10

Yesterday, my Team Manager and our Senior OM handed me this $10 American Express Gift Certificate. I was like "What's that for?" haha...clueless eh.

Leslie (TL) and Nickie (OM) announced...

"hey guys! Let's give Macie a big hand because she got a perfect 10!" 

Wow. That was unexpected. Hindi ko na nga maalala yung good call ko hahaha...

I know its just 10 bucks and I'm making a big deal out of it. Hayaan nyo na ako. I'm just happy! =)

Congratulations to all the 20 people who got $10. And people who got commendations esp people from my batch. Yipeeee!!!!

-il edit this later. I'm so freaking sleepy.

*yawns*


Posted at 08:18 pm by callcentergurl
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Oct 12, 2005
Ang buhay sa "Floor"

Not that I'm new to all these...

May oras ang bawat galaw! I am only allowed to take 2 mini(15 mins each) breaks and an hour lunch...Well, pwede naman ako ma-late eh. Yan ay kung okay lang sa kin na marinig ng mga tao sa floor na isinisigaw na ng Team Leader ko sa aming mahiwagang walkie-talkie ang..."HONRADA!!! OVER BREAK!!!" haha! No way!!!! uhm..cge na nga, aaminin ko nag-overbreak ako yesterday, for the sole reason na may nangyaring "emergency" and I had to go down to the lobby. Our office is located at the 31st so goodluck sa 15 mins break ko di ba? hehe..

Obviously, sa elevator pa lang ubos na ang mini-break ko. Nakasalubong ko ang TL ko sa A.L.L. He whispered "Mace overbreak" ...I was dumbfounded! It took me 3 secs bago ko pa na-realized na "OMG!, ang walkie talkie!!...RUUUNNNNN!!!" . NO. I did not. Nag-pretend na lang ako na nothing happened and I just kept my cool. I was walking fast than usual though =). Pero the moment my TL saw me parang nag-announce na rin sya sa walkie talkie..."MACIE QUICK!!!" . Okay boss! Auto-in right away!

The weird part is, I don't mind all these things. Not at all. I used to, when I was still with other Callcenter. I was even guilty of call avoidance. But now, I feel bad kapag isang tracker lang nagagamit ko. Yay! One tracker is equal to 30 calls. Bah, that's an improvement. Huge improvement for me.  Jown and Sugar, aren't u guys proud of me?

For the first time in my callcenter career, I am seeing light haha...what the heck? Ah basta! I am so loving what I'm doing now. I am so looking forward to...

so many good things! =)

ciao!


Posted at 08:16 pm by callcentergurl
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Oct 8, 2005
The Real World...

It was our last day in Applied Learning nung Saturday. Huling araw sa Team Eagles. Weird kasi kung sa CCT and PST worried kaming hindi mkapasa, this time ayaw pa talaga naming maka-graduate! Sobrang intact na yung batch namin and graduating for us, means magkakahiwa-hiwalay na kami. New Team, New Sched, New DS, New TL.

Feeling ko nga we acted unprofessionally when our Team Manager told us that we passed the A.L.L. kasi we treated it like a bad news. We were even saying our protest in quickcom (our chatroom) We wanted one or two more weeks in A.L.L!

I immediately forgot all the good things that happened that day, kasi nga instead of matuwa pagkatapos ako i-congratulate at i-welcome sa production ng boss ko gusto ko maiyak out of disappointment. I already expected na I would spend one more week in A.L.L. Okay na ako dun. I feel that I still lack product knowledge and I am not that ready to go on floor. Haaay!

But most of all, I would really miss all the times Ive spent with Clearpay 901. Sobrang the best 'tong batch na to. I've never been this happier working in Callcenter. From Culture and Communication Training, to Product Specs, to A.L.L. happy ako coz I know that people from my batch are the kind of people I would want to work with for the rest of my Callcenter career. Yung makakabasa nito would never really understand me, unless ka-batch ko kayo.

Bawat isa sa min may kanya-kanyang role….may kanya-kanyang moment...

The Mommies – Mommy Camille and Mommy Rona

Paulo Santos, The singing Technician - Gil

Third Parties – Zai and Lester

Sprint Guru – Zai

Ultimate Dancer - Lester

Si pogi – Francis

CCT Lovers a.k.a. Kyla and Jay-R, shoti and shobe – Vicky and Vas

The broadcaster, the writer, and the TOMA Queen – Cheryl Ingles (or Che English)

The reader, the other half of OM Raffy – Elle Basas, not Elle Woods but you can call her Elle Reads

The other half of OM nickie, Si Ella, Ang babaeng amoy D&G – Em-EL Songbird – Gaye Mabuhay Superstar,

May kakaibang mundo – Benj

The Another – Aian

Potpot, The Blushing Debonair – Arjay

Si Tatay, The Certified Chickboy – Edward

Si Anak, Ang manlalakbay – Jhee

Cge na nga, Congratulations to us!...and we will defnitely see each other on the floor! Miss you all!. Goodbye to EAGLES. Goodbye TL Leif. DS-Shely and Ruvi! :( 

WELCOME TO THE REAL WORLD!


Posted at 08:09 pm by callcentergurl
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Oct 2, 2005
Road Trip!

Yesterday...

I went to Lipa Batangas with Ry, Ria, and Ruz. May mall tour and Shamrock sa Rob Lipa and we wanted to surprise Mike kaya nag road trip kami. :). Aba, hindi lang drums inaatupag ni mike ngayon...nagba-back-up na rin sya. Astig!

Oh yea, kasama pala ulit nila ang Orange and Lemons (hinahanap ko nga ang T.O.P.A.C <-- The Official Party Animal Club kung saan honorary member ang ONL haha! kaso wala sila dun). Yesterday ko lang pla na realized na ONL and Shamrock are both under Universal Records...weird ko bat di ko naisip yun agad to think na lagi magkasama sa gig yung grupo. heehee sorry tao lang!

haaay naku buti na lang we have 2 days off. Atleast I still have time to go out with friends. Aliw talaga to be with these guys! Next weekend nagpaplano naman sila "magbyahe" haha..new term for me. Most of my guy friends from highschool are so into motorbikes! so every weekend palagi pala silang nagbabyahe. Sabi nila aliw daw yun eh and safe naman daw sila mag drive so they wanted me and Ruz to go with them. Si Ria palagi na nila nkakasama so mas masaya daw kung madami kami. Interesting no? makasama nga haha!

Baka maging pangalan ng grupo namin..."Bikers and the Backriders" haha

Let's wait and see in the future heehee.


Posted at 08:06 pm by callcentergurl
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Sep 25, 2005
My sched is killing me!

We were informed that there's a  possibilty na mapunta ulit kami sa 4:30am-1:30pm sched after the A.L.L. SUCKS!!! I am not new to callcenter industry and I am so aware that having crazy sched goes along with it...pero wag naman 4:30 :(  Imagine, i need to wake up really early in the morning, leave the house at 2:30am, meet up with Zai at 3:00am. I'm thankful na meron ako kasabay but still sobrang nakakawindang yung schedule na to!

The only thing that we can do to be able to choose a better sched is to get a freaking puuuuuurfect CSAT score or high QA grade. I just failed my first evaluation, thank you very much! and I don't think I'll be able to finish A.L.L. in 2 weeks. I need more freaking time! This is like my first Customer Service account and I'm still getting used to irate Americans disputing their freaking bills!

I told myself I wont give up this time. Pero with all the things that I need to learn (plans, bills, esn/mdn change, maximize, call flow) with this kind of schedule..I tell you, my mind and my body would prolly not cooperate anymore. I could just faint in the middle of a call.

Haay..

 


Posted at 08:03 pm by callcentergurl
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